What personal information do we collect from the people who visit or use our website for any purpose?
When using our website, its plugins, and any 3rd-party integrations, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
At this website, your personally identifiable information is collected from you when you use the website to perform certain tasks, such as:
- When you post or comment on an article or post or leave a provider review.
- When you send an email or contact form communications to us (such as your name and email address).
- When you send communication to a professional or organization listed in one of our directories (such as your name and email address) or when you email a friend about a professional or organization (such as your name and email address and your friend’s name and email address).
- When you call a professional using their number listed in one of the professional directories (such as information about where the call was placed).
- When you create a user account on our website for any purpose.
- When you subscribe to our newsletter (such as your name, email address, and more).
- When you purchase something from us. Your payment information (Full Credit Card Info – Number, CVC, Expiration Date) is submitted directly to the credit card processor, who is responsible for its use and security. The last 4 digits and expiration date of your credit card are stored in our database to be used for expiring card reminder emails.
- When you register to be listed in our directories. We collect information that will be used to create your profile in the directory, such as name, address, email address, phone number, and website address, as well as professional information such as your National Provider Identifier, insurance with which you are paneled, qualifications, certifications, the demographic region in which you practice, your fields of specialty, demographic information such as your race, ethnicity, gender identity, and sexual orientation, etc. We collect additional information for our records that may not be displayed as part of your directory profile, but is necessary to check the information you provide or accept payment from you.
- When you open an email communication from us in your email program, we may use a software technology called “web beacons” that to let us know which emails have been opened by the recipients. This allows us to know how well customers respond to certain communications and the effectiveness of our marketing campaigns.
- When you use our Chat Bot widget.
- When you make a donation through our donation widget.
In addition, like most sites, we maintain logs of site usage for purposes such as to evaluate our users’ interest level in areas of the website, which and how many pages they look at, how long they stay on the website, and what Web browsers are used. This data is tracked in aggregate form, not at an individual user level, and is not uniquely identifying. The aggregate level data may be shared with third parties and the public.
How do we use your information?
We may use the information we collect from any of the aforementioned sources in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To measure website performance and/or improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your account or our services.
- We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
- When you click on links and/or ad banners that take you to third-party websites, the third party may collect information about you at their Web site. The third party may have its own privacy policies that differ from ours. We encourage you to read the posted privacy statement whenever interacting with any website you visit.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Your Posted Materials
The materials you post on the website, such as articles, posts, comments, reviews, OutList listings, and directory information, are made available to be seen and read by other users of the website. No such materials are treated confidentially. We will remove your materials from the website at your request, but we cannot give any assurances that such materials are not still available from servers maintained by others (such as search engines or proxy servers) or that others have not already downloaded and stored such materials.
From time to time, we obtain lists of people who may be interested in our products and services from third-party marketing list suppliers. We use these lists to send direct marketing promotions by mail or by email. We do our best to obtain these lists only from suppliers who collect their lists in compliance with applicable law, but we are not responsible for the conduct and policies of these suppliers. Please note that even if you are a registered customer of ours and have asked us not to use the information you provided to us to send you promotional material, a third-party marketing list supplier may still provide us with your name and address. As a result, you may receive the promotional material sent by us to others on the supplier’s list. If you have received a promotion from us and do not wish to receive future promotions, please contact us via our contact page.
OutCare’s Provider Practice
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google Adwords Advertising on our website.
We have implemented the following:
- Google Analytics
- Google AdWords
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Though we make every effort to preserve your privacy, we cannot guarantee your privacy. Further, we may disclose personal information when required by law or where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process served on us. We may also disclose personal information in cooperation with a law enforcement request.
Data Access and Erasure
In some jurisdictions, you may request copies of your personal information or request that your personal information be deleted. Data deletion requests are subject to certain exceptions: for example, if your data is necessary to comply with legal obligations. To exercise your rights, please send a request via email to firstname.lastname@example.org with the subject line “Personal Data Request” that (1) provides sufficient information to allow us to verify that you are the individual or represent the individual about whom we have collected Personal Data, and (2) gives us sufficient information to understand and respond to it. We will work to respond within the mandated time frame.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
- By emailing us
- By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13? No.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 1 business day
We will notify the users via in-site notification
- Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CAN-SPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.
We reserve the right to change this policy at any time.
6101 North Keystone Ave. Ste. 100 #1211
Indianapolis, IN 46220