For too long, the LGBTQ+ community has been underserved and ignored by the healthcare system. Today, it is more important than ever for health plans to prioritize the unique health needs of this growing population. Studies show that LGBTQ+ individuals face significant barriers to healthcare access, discrimination, and higher rates of mental health issues, substance abuse, and chronic conditions. By partnering with OutCare Health, health plans can access comprehensive LGBTQ+ health equity services, such as provider education, care coordination, and consulting services. OutCare’s OutList directory helps connect patients with affirming healthcare providers, improving access to culturally responsive care. Let’s work together to create a more equitable healthcare system that supports the health and well-being of all individuals, regardless of their sexual orientation or gender identity.
LGBTQ+ Healthcare Consulting for Health Plans
Improve care and equity. Empower your LGBTQ+ members.
Do you have members in California? If, so you are required to comply with CA SB 923 by February 14, 2025.
Senate Bill 923 mandates that health plans in California take essential steps to ensure healthcare systems are accessible, affirming, and inclusive for TGI communities. Learn how OutCare can help you get complaint.The lack of knowledgeable health plan staff and in-network providers, along with coverage limitations, has created a fear of the healthcare system among LGBTQ+ members. This fear leads to care avoidance, resulting in higher emergency department utilization and rates of chronic conditions, mental health disorders, and suicide. This health crisis is not only costing health plans and members billions annually—it’s costing lives.
That’s why we want to help health plans like yours make a difference in the lives of your LGBTQ+ members. OutCare’s LGBTQ+ healthcare consulting solution is tailored to plans of any size. Unlike other for-profit solutions, our consulting team equips your existing staff with the tools they need to be self-sufficient and affirming. This means you won’t have to worry about costly vendor partners or interruptions to your current member engagement process. We invite you to explore our solution offering below and take the first step towards creating a more inclusive and affirming healthcare experience for your LGBTQ+ members.
Affirming Provider Data & Directory Support
OutCare Health, in partnership with Veda, delivers a powerful affirming provider network solution by granting health plans and other healthcare organizations access to the OutList, the largest and most trusted directory of LGBTQ+ affirming providers. This collaboration empowers you to create inclusive provider networks, boost member experiences, and enhance health outcomes. By harnessing this rich dataset, you can align your consumer strategies with LGBTQ+ health equity, drive value-based reimbursement programs, expand network offerings, conduct vital research, and ultimately foster trust and satisfaction and improve outcomes.
Staff and Provider Training with CEU Credits
We collaborate with your member-facing staff and provider networks to establish ongoing training programs. Through comprehensive training modules, competency improves by 80%, preparedness by 200%, attitudes by 70%, and knowledge by 600%. Equipping teams with the skills to be affirming and knowledgeable enhances member experience, trust, and outcomes.
Care Navigation
We understand the importance of providing exceptional care navigation services to your members. Our comprehensive care navigation offering is designed to enhance the healthcare experience for your members by guiding and supporting them through every step of their healthcare journey. Our tailored solution aligns with your plan benefits and provider network to ensure that your members have access to LGBTQ+ affirming providers, valuable resources, and support programs that empower them to make informed healthcare decisions. By partnering with OutCare, you can offer personalized care navigation services that drive member satisfaction, improve health outcomes and trust, and differentiate your health plan in the market.
Member Experience Design
We partner with you to establish affirming member engagement experiences. In addition to in-house care coordinator training or outsourced care coordination, this includes developing member-facing web and app experiences that not only detail your commitment to improving LGBTQ+ health equity but also gender affirming coverage transparency and other plan/community health resources for your LGBTQ+ members. Show them you care and empower them on their care journey.
Consulting Services
We offer consultation services that provide a wealth of experience in LGBTQ+ affirming language and terminology, guide the creation of welcoming environments, offer strategies to be meaningful allies, address stigma and discrimination, assist with workplace inclusion, navigate legal issues, and provide LGBTQ+ resources and referrals. We work closely with you to build customized solutions tailored to your specific needs, ensuring comprehensive approaches to LGBTQ+ health equity—just ask us how we can help!
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