For too long, the LGBTQ+ community has been underserved and ignored by the healthcare system. Today, it is more important than ever for health systems to prioritize the unique health needs of this growing population. Studies show that LGBTQ+ individuals face significant barriers to healthcare access, discrimination, and higher rates of mental health issues, substance abuse, and chronic conditions. By partnering with OutCare Health, health systems can access comprehensive LGBTQ+ health equity services, such as provider CME / CEU training, care coordination, and consulting services. OutCare’s OutList directory helps connect patients with affirming healthcare providers, improving access to culturally responsive care. Together, we can work towards creating a more equitable healthcare system that supports the health and well-being of all individuals, regardless of their sexual orientation or gender identity.
LGBTQ+ Healthcare Consulting for Health Systems
Improve care and equity. Empower your LGBTQ+ patients.
The lack of knowledgeable staff and adequately trained providers, combined with outright discrimination in healthcare settings, has created a fear of the healthcare system among LGBTQ+ patients. This fear leads to care avoidance, resulting in higher emergency department utilization and rates of chronic conditions, mental health disorders, and suicide. This health crisis is not only costing health systems and patients billions annually—it’s costing lives.
At OutCare Health, we understand the importance of providing comprehensive and culturally responsive care to LGBTQ+ patients. Our healthcare consulting solution is tailored to health systems, hospitals, or provider groups of any size. We equip your staff with the tools they need to be self-sufficient and affirming, ensuring your LGBTQ+ patients receive the care they need and deserve. Our OutList directory helps connect patients with affirming healthcare providers, and our consulting and training services provide expertise in LGBTQ+ affirming language, creating welcoming environments, and identifying and resolving stigma and discrimination. We invite you to explore our solution offering and take the first step towards creating a more inclusive and affirming healthcare experience for your LGBTQ+ patients.
Staff and Provider Training with CEU Credits
Our LGBTQ+ team works with you to establish an ongoing training program for your patient-facing staff and providers. Our 101 training program alone results in a 50% improvement in competency, 150% increase in preparedness, 70% increase in attitudes, and a 133% increase in knowledge. In addition to our 101 training program, we also offer a dedicated mental health training and a National LGBTQ+ curriculum covering history, minority stress, interventions, resources, and more. Our comprehensive training programs earn CME / CEU credits and ensure that your team will be more affirming and better equipped to support your LGBTQ+ patients, ultimately improving member experience, trust, and outcomes.
Affirming Provider Directory
To supplement the training program, we work with health systems like yours to add your affirming providers to our OutList, the most trusted and up-to-date LGBTQ+ affirming provider directory. Having providers listed on the OutList benefits health systems by increasing access to culturally competent and affirming care for LGBTQ+ patients. This helps improve patient experience, trust, and outcomes, ultimately leading to better health and well-being. In addition, being part of a directory focused on serving the LGBTQ+ community help health systems differentiate themselves and demonstrate their commitment to diversity, equity, and inclusion, leading to greater brand reputation and patient volume.
Patient Experience Design
We partner with health systems to establish affirming patient engagement experiences, allowing them to showcase their commitment to LGBTQ+ health equity in their marketing and patient interfaces. We offer in-house care coordinator training and outsourced care coordination, as well as develop patient-facing website and marketing experiences that detail your LGBTQ+ care offering and other plan/community health resources for LGBTQ+ patients. Show them you care and empower them on their care journey.
Consulting Services
We offer consultation services to review your intake forms and company documentation, provide expertise in LGBTQ+ affirming language and terminology, guide you on creating welcoming environments, teach you how to be a meaningful ally, identify and resolve stigma/discrimination and microaggressions, assist with coming out in the workplace, navigate legal issues, and help you identify and provide LGBTQ+ resources and referrals. We are committed to providing customized solutions that meet your specific needs – just ask us how we can help!
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